Terms & Conditions for Flowers Mayfair Online Flower Delivery

Introduction

Welcome to Flowers Mayfair. By using our website and placing an order for online flower delivery in Mayfair and the surrounding areas, you agree to abide by these Terms & Conditions. Please read them carefully, as they set out your rights and obligations when shopping with Flowers Mayfair. These Terms & Conditions are designed in accordance with UK law and are intended to protect both you as the customer and us as your chosen supplier of beautiful floral arrangements. These terms apply to all customers located in Mayfair and its neighbouring regions.

Definitions

For ease of reference throughout these Terms & Conditions:

• "We", "Us", "Our" refer to Flowers Mayfair, the provider of online flower delivery services.
• "You", "Your" refer to you, our customer or the user of our service.
• "Website" means www.flowersmayfair.com (or our affiliated online platforms.)
• "Products" refer to flowers, bouquets, and gifts available for purchase and delivery through our service.
• "Delivery Area" means Mayfair and surrounding districts serviced by us.

Order Process

Our goal is to ensure a seamless flower delivery experience for all customers in Mayfair and nearby areas. Please review our step-by-step order process below:

1. Product Selection: Browse through our selection of flowers, bouquets, and arrangements. Detailed product descriptions and images are provided to assist your choice. Please note that some flowers are subject to seasonal availability. Where possible, we will substitute unavailable flowers with those of equal value and similar appearance.
2. Placing Your Order: Orders are to be placed through our secure website. You may need to create an account or provide your contact details as part of the ordering process.
3. Order Confirmation: Once your payment has been processed, you will receive an order confirmation on screen and via email. This confirmation indicates that we have received your order and payment, and that your order is being processed.
4. Delivery Information: To facilitate timely flower delivery in Mayfair, please provide accurate recipient details, including address, postcode, and contact information. If the recipient is unavailable at delivery, we will follow the special instructions provided or attempt to deliver to a neighbour or safe place, where appropriate.
5. Order Amendments: If you wish to make changes to your order, please contact us as soon as possible. Amendments can usually be made up until preparation of the bouquet begins, but after this point changes may not be possible.

Payments

Flowers Mayfair accepts major debit and credit cards, as well as other secure methods of online payment displayed at checkout. All payments must be processed in GBP (£). Full payment is required at the time of order placement; orders cannot be dispatched until payment is received in full.

By providing payment details, you confirm that you are the authorised user of the card or account. All transactions are subject to validation checks and authorisation. Should we encounter any issues with your payment, delivery of the order may be delayed until the issue is resolved.

All product prices are inclusive of VAT (where applicable). Delivery charges, if any, will be itemised separately during the checkout process.

Delivery Policy

Flowers Mayfair aims to deliver flowers on your selected date throughout Mayfair and the surrounding communities. Please note the following about our delivery service:

• Delivery Times: Specific delivery times cannot be guaranteed unless the service chosen offers time-specific delivery (e.g. same-day or next day). Standard deliveries are made during our working hours, typically between 8am and 8pm.
• Delivery Locations: We deliver to residential addresses, business addresses, hospitals, and funeral homes, subject to location acceptance.
• Unsuccessful Deliveries: If we are unable to deliver due to inaccurate details or recipient absence, we will leave a delivery note and, if feasible, attempt re-delivery or leave the flowers with a neighbour or in a safe place. Additional delivery attempts may incur further charges.
• Force Majeure: We are not liable for delivery delays caused by circumstances beyond our control, including but not limited to extreme weather, public events, or transport disruptions.

Should a significant delivery delay occur, we will aim to inform you as soon as possible and agree a suitable resolution where appropriate.

Cancellations and Refunds

Your rights for amending or cancelling orders for flower delivery are summarised below:

• Perishable Goods: Our products are perishable and made to order; as such, cancellations or changes are only possible where the preparation process has not begun. Once an arrangement has been created or dispatched, changes or cancellations may not be accepted.
• Cancelling in Time: If you wish to cancel or amend your order, please notify us as early as possible. We will attempt to accommodate your request. If your order is cancelled before preparation begins, you will receive a full refund to your original payment method.
• Address Errors: Orders delayed or lost due to provision of incorrect delivery details are not eligible for refund.
• Refunds: In the unlikely event that your bouquet is not delivered or arrives in unsatisfactory condition, please contact us within 24 hours of delivery with appropriate evidence (such as photographs) so we can resolve the issue, which may include replacement or refund, at our discretion.
• Returns: Due to the perishable nature of our products, returns are not accepted unless the item is proven to be faulty or the wrong item was delivered.

Your statutory rights are not affected by these terms.

Product Descriptions and Substitutions

We strive to ensure all product photographs and descriptions accurately represent our arrangements. However, flowers are seasonal and subject to availability, so minor variations in colour, content, or presentation may occasionally occur. Substitutions will always be of similar style and equal or higher value.

Liability

Flowers Mayfair limits liability to the maximum extent permitted by UK law. We are not liable for any loss or damage (including consequential loss, business or personal loss) arising from use of our website or from our inability to supply flowers due to events outside our reasonable control.

We do not accept liability for:

• Delayed or failed deliveries due to incorrect information provided by the customer.
• Failure by recipients to follow care instructions provided with the flowers.
• Any perishable products that deteriorate due to the recipient's absence on the delivery date.

Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury resulting from negligence or for fraud or fraudulent misrepresentation.

Intellectual Property

All content included on the Flowers Mayfair website, such as text, graphics, photographs, logos, and designs, are the property of Flowers Mayfair or their respective licensors. They are protected by copyright and trademark laws. Any unauthorised use, copying, or distribution of website materials is prohibited.

Privacy

Your privacy is important to us. Any personal information provided while using our flower delivery service will be handled according to our Privacy Policy, in compliance with UK data protection regulations. Flowers Mayfair does not store sensitive payment details on its servers.

Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions from time to time to reflect changes in our business practices, legal obligations, or due to improvements in our services. When updated, the revised terms will apply to all subsequent orders. Please check this page regularly for updates.

Governing Law and Jurisdiction

These Terms & Conditions and any contract for the purchase of products from us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes in connection with our services or these terms will be subject to the exclusive jurisdiction of the English courts.

General Information

• If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be enforceable.
• No third party shall have the right to enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999.
• Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

Contact Us

If you have any queries or require assistance regarding your order, delivery, or these Terms & Conditions, please contact our customer service team using the methods provided on our website. We value your feedback and will endeavour to resolve your concerns in a timely manner.

These Terms & Conditions are effective from the date of posting and apply to all customers ordering flower delivery in Mayfair and the surrounding areas. Thank you for choosing Flowers Mayfair for your online flower delivery needs.