Returns, Refunds & Complaints Policy
Our Commitment: Fresh Flowers Guarantee in Mayfair
As a trusted local florist, Flowers Mayfair is dedicated to delivering the freshest, most beautiful blooms to households and businesses throughout Mayfair. Our Fresh Flowers Guarantee ensures that every bouquet and arrangement arrives in perfect condition and maintains its vibrancy well after delivery. Your satisfaction is our top priority, and we stand behind the quality of every order.
Damaged-On-Arrival Policy
If your flowers arrive damaged or not up to our high standards, we want to put it right immediately. Please inspect your delivery as soon as it arrives. Should you find that stems are broken, flowers are wilted, or the arrangement is otherwise compromised, contact us within 24 hours of receipt. Providing photographic evidence of the damage will help us resolve the issue efficiently. We will offer a suitable replacement or a refund for your order where appropriate.
Freshness Window
Our fresh flowers are hand-selected and arranged on the day of delivery to ensure maximum longevity and enjoyment. Flowers Mayfair guarantees that your bouquets will remain fresh for a minimum of five days from the date of delivery, provided they are cared for correctly. We recommend trimming the stems, changing the water regularly, and keeping flowers away from direct sunlight and heat sources. If your flowers fail to meet this freshness guarantee, please contact us within this five-day window so that we can offer an appropriate solution.
Refund and Replacement Options
Customer satisfaction is at the heart of our service. If your order does not meet expectations due to poor freshness or damage, Flowers Mayfair offers you the choice of a full refund or a replacement bouquet. To qualify, please let us know about the problem within the specified timeframes (24 hours for damaged-on-arrival, within five days for freshness issues). Our team will work with you to arrange a prompt replacement at no extra cost or process a refund to your original payment method according to your preference.
How to Make a Complaint
We value your feedback and take all complaints seriously. If you are dissatisfied with any part of your experience, please reach out to us with your order details and a description of the issue. Our team investigates each complaint thoroughly and aims to resolve matters within two working days. We strive to resolve all cases fairly, working towards a solution that restores your confidence in Flowers Mayfair. Your satisfaction helps us maintain our reputation as Mayfair’s local flower specialist.
Trusted Local Florist in Mayfair
As a well-regarded florist serving the Mayfair community, Flowers Mayfair is proud to provide exceptional products and service to local households and businesses. Our reputation has been built on trust, quality, and customer care. Whether you are celebrating a special occasion or simply brightening your space, you can rely on our commitment to freshness and satisfaction.
Thank you for choosing Flowers Mayfair. If you need further assistance with returns, refunds, or complaints, please contact our team. We are here to help and ensure your flower delivery experience in Mayfair is nothing short of delightful.
